SHIPPING & RETURNS


SHIPPING POLICY 

FREE SHIPPING within Australia!

For all Australian deliveries we use Australia Post. Once your parcel has been dispatched your tracking number will be sent to you via email. You can track your parcel at http://auspost.com.au/track/

Processing & Delivery Times
 
You can pay for your order via Pay Pal or credit/debit card. Payment may take up to a few days to be processed. Once the payment has been approved your order will be dispatched within 48 hours.
 
Once your order has been placed you will receive a confirmation email with your order number. For regional deliveries, please allow an extra 1-2 business days depending on your location. Purchases made on weekends and public holidays will be processed on the next business day. International order delivery time will depend on location.
 
Shipping Rates

AUSTRALIAN ORDERS

Shipping Mode  Delivery Times Rate
Australia Post Standard Delivery 2-6 Business Days FREE
Australia Post Express Delivery 1-2 Business Days $12

 

INTERNATIONAL ORDERS UNDER $250

Shipping times may differ depending on your location. For more accurate delivery times please contact us 

Shipping Mode  Delivery Times Rate
DHL Standard International Delivery 7-12 Business Days $15 
DHL Express International Delivery 2-3 Business Days $35

 

INTERNATIONAL ORDERS OVER $250

Shipping Mode  Delivery Times Rate
DHL Standard International Delivery 7-12 Business Days FREE 
DHL Express International Delivery 2-3 Business Days $15

 

 

RETURN POLICY

If you are unhappy with your item, we will gladly provide a refund or exchange  within 7 days of receiving your purchase. Baaby is not liable for the damage or loss of garments being returned, therefore we recommend using a traceable shipping method and keeping note of your tracking number. Items returned outside of the 7 day period unfortunately cannot be accepted.

Please note that all shipping charges for returns and exchanges must be covered by the customer, unless the item is faulty. If you have received a faulty item or the wrong product, please send us a message and we will correct this for you.  

Conditions of Returns & Exchanges
 
All returned items must be in their original condition: unworn, unwashed, untarnished with the hygiene sticker intact and with all original tags attached.  If a garment is in anyway damaged, dirty, or not in its original condition it will not be accepted for return or exchange. If the hygiene sticker is removed please note you may no longer return or exchange this item.

If you wish to return or exchange a product, ​place the garment in its original packaging, send us a message and we will take you through the returns process. 
 
Please note refunds and exchanges can take up to 10 business days to process.

Sale Items
 
We do not offer refunds or exchanges on sale items.